Information about SupraTix Cloud Credits

As of 17.07.2023, SupraTix Cloud Credits were introduced in the SupraTix platform. With the help of SupraTix CloudCredits, processes and computing power are billed and the costs of use are distributed fairly among all instances.

Background

Behind the services of our platform is a significant amount of computing power, for which we also have to pay our third-party provider. The basic level of computing power is covered by SAAS licenses and product subscriptions. However, when the usage of these services in individual instances goes beyond the normal level, we incur immense scaling costs that we now must pass on to you as well. To this end, we will bill such compute-intensive services via SupraTix CloudCredits in the future.

Free contingent/ normal usage

Of course, you will receive a free contingent of SupraTix Cloud Credits every month. This contingent depends on the booked modules and the number of active users and ensures the normal usage of our offer.

You will receive 500cc per active user per month.

Paid licenses of the corresponding modules, which consume cloud credits, already include additional cloud credits.

Overview and setting options

To provide you with a transparent overview of cloud credit consumption for each of these queries, information about your cloud credit contingent is displayed in the various modules.

In the Admin, you are provided with a new dashboard where you can view the consumption per action and make future estimates.

Also, in the Shortcuts module, there is the possibility to influence the consumption of the automations, for example, by changing polling or synchronization intervals.

Communication

When executing shortcuts or compute-intensive processes, you will receive an automatic indication of how much Cloud Credits this process is expected to consume and whether this process can be executed.